FAQ
- Q: When will the new update be released?
- A: We don’t have scheduled and regular time of posting our updates. We recommend to follow our news and updates.
- Q: Is a wholesale order possible?
- A: It’s not possible at the moment.
- Q: Is it possible to pre-order my bin?
- A: The function of bin pre-order isn’t available.
- Q: How to buy a card?
- A: To purchase a card you should go to "Cards" page. Use the search criteria if needed. Checking of purchased material is carried out only on the "Orders" page.
- Q: Is it possible to replace a non-replaceable card.
- A: There are certain products in the shop which cannot be changed. Check this information before buying along with the product information.
- Q: What can I do with purchased material?
- A: The usage of material is at your own preference depending on your purpose. We do not provide any instructions or consultation in using it.
- Q: I have never used Bitcoin before. How to buy this currency?
- A: Please refer to our instructions: https://www.blockchain.com/learning-portal/how-to-get-bitcoins
- Q: I made a transaction, but it is not credited to my balance. What to do?
- A: The procedure for depositing funds is very simple and understandable for users. Basic tips are listed on our billing page. Contact our support if you are sure that your transaction is not enrolled because of our mistake.
- Q: I have bought a card and it doesn’t work. Are you cheating customers?
- A: Your results are depending on many factors: the "purity" of the working machine and the IP, the balance, bank, and others. Please note that we are not responsible for card balance and name, address, and any other additional information. Lastly, we do not cheat our customers. Rather, we aim high to give you the best possible service.
- Q: Your checker results do not match with mine. Who is right?
- A: We are using try2check as the primary source for material verification. This service has proven itself in time. We are always here for your questions and queries, please contact our customer support if you need further assistance.
- Q: How can I contact you?
- A: Please contact support using the ticketing system. Please stay calm, do not be rude and write us in English. We do not understand Chinese, Spanish, Hindi, Arabic, French, Turkish. Alternative methods of communication is possible only for partners. Support via Jabber is not provided.
Last Update FAQ: 01.12.2023